The Importance of Emotional Intelligence in The Workplace

July 23, 2021

The Importance of Emotional Intelligence in The Workplace

“When It Comes to Success at Work, EQ Eats IQ for Breakfast” – Chris Myers, Forbes June 2018

The birth of the term ‘Emotional Intelligence’ (EQ) served as a missing link in the shocking finding that people with average IQ but high EQ perform better than those with higher IQs but lower EQ. People with high levels of emotional intelligence are able to foster stronger relationships, have greater career success and more effective leadership skills.

According to Daniel Goleman, there are 4 key attributes of emotional intelligence.

1) Self-management

You’re able to control impulsive feelings and behaviours, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.

2) Self-awareness

You recognize your own emotions and how they affect your thoughts and behaviour. You know your strengths and weaknesses and have self-confidence.

3) Social awareness

You have empathy. You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.

4) Relationship management

You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.


From the above, you can clearly see that emotional intelligence is about managing own self and managing others.

Understanding yourself along with your own emotions is the first step before talking about managing others. At times you may have uncontrollable emotions, you feel demotivated, frustrated, or even anger when things go wrong. An anger management workshop is one of the best ways to help you be aware of the causes of your anger, to understand what triggers this unhealthy emotion, the behaviour patterns leading to anger, and to identify ways to avoid or reduce those patterns. You will hone your skills of transforming your anger from a potentially destructive force to a meaningful constructive asset while you gain a new understanding of your own and others’ feelings which improves your relationships.

Maintaining good relationships with people is not easy especially when you are dealing with challenging situationsand people. You will need to understand what triggers their negative behaviours and how you can influence their behavioural change. People only seem difficult because you lack the skills of an appropriate communication style and it is imperative that you are equipped with the essential skills to handle different groups of people.

Aventis offers a variety of emotional intelligence courses. To find out more details of the engaging workshops, click here:

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