Aventis Refund Policy for EDPs (4.3.1)
Refunds for Withdrawal with Cause
Aventis shall inform the Student immediately within three (3) working days if
Aventis shall, within three (3) working days of notifying the Student in writing of above circumstances (i) to (vi), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement. The student shall be entitled to immediately withdraw from the Course by giving written notice to Aventis of his/her intention to do so. For circumstances under the above Clause, Aventis shall, within seven (7) working days after notifying the Student, refund to the Student:
Aventis shall also, as soon as it is practical, refund the Student the entire amount of the Course Fees and the Miscellaneous Fees, no later than seven (7) working days after receiving the student’s notice of withdrawal. Any decision relating to refund will be made at the sole discretion of Aventis and that shall be final.
Refund for Withdrawal due to other reasons
If student withdraws from the course for any reason other than those stated in Clause 2.1 of the Student Contract, Aventis will refund the student an amount based on the table in Schedule D of the PEI-Student Contract within 7 working days upon dated acknowledgment from Student Service (subject to the Refund Terms & Conditions and Procedures).
Refund during Cooling-Off Period
Applicable to new commencing students only, Aventis will provide students with a cooling-off period of 7 working days after the date that the PEI-Student Contract has been signed by both parties. The student will be refunded the highest percentage (as stated in Schedule D of the PEI-Student Contract) of the fees already paid if the student submits a written notice of withdrawal to Aventis within the cooling-off period, regardless whether the Student has started the course or not.
No Refund for Expulsion and Disciplinary Matters
Aventis reserves the right to discipline or expel any student who breaks Aventis’s rules, or who, in the opinion of the Management, is guilty of misconduct prejudicial to the interests of the Institute, and its students. Should any student be expelled from the course by the Management, Academic Director and/or the University due to the following reasons, no refund will be provided.
|Course Application Fee (where applicable)||Non-refundable except for circumstances (i) to (vi) listed under ‘Refund for Withdrawal with Cause’|
|Miscellaneous Fee (where applicable)|
|Student Pass Application Fee (where applicable)|
|% of [the aggregate amount of the fees paid under Schedule B of the Student Contract]||If Student’s written notice of withdrawal is received|
|[70%]||(“Maximum Refund”) More than  days before the Course Commencement Date|
|[50%]||Before, but not more than  days before the course commencement date|
|[30%]||Before, but not more than  days before the course commencement date|
|[10%]||Before, but not more than  days before the course commencement date|
|[0%]||On or after the Course Commencement Date|
Aventis Refund Procedure for EDPs (4.3.2)
Aventis Withdrawal Policy for EDPs (4.4.1)
Withdrawal caused by Students
Withdrawal caused by Aventis
The possible scenarios are depicted under Refund Policy “Refund for Withdrawal with Cause”
Aventis Withdrawal Procedure for EDPs (4.4.2)
Aventis Refund and Withdrawal Process for EDPs
PM: Programme Manager
SSD: Student Service Department
Aventis Program Transfer Policy and Procedure for EDPs
Aventis Program Transfer Process for EDPs
PM: Programme Manager
SSD: Student Service Department
Aventis Deferment Policy and Procedure for EDPs
* University of Derby Programme
** Kingston University Programme
Aventis Deferment Process for EDPs
SSD: Student Service Department
Learning is a collaborative process. Aventis students are admitted in part because of the experiences they bring to the community and what they can add to class discussions. Students are required to attain a minimum of 75% attendance over the entire duration of the course. For all Student Pass (STP) holder, a minimum of 90% attendance are required according to the Immigration Checkpoints Authority (ICA) of Singapore’s rule and regulations.
Students who are found to have signed the attendance on behalf of other students will be subjected to severe disciplinary action by the School, being debarred from taking the assessment.
Students are required to submit ‘Leave Application Form’ to the student service should they are unable to attend the lessons. Following are the approved leave of absence by the School:
|Reasons||Supporting Documents (in English Language)|
|Compassionate Leave for Immediate Family Members||Death Certificate|
|Medical Leave||Medical Certificate|
|Business Overseas Trip||Company Letter and|
Air Ticket/Boarding Pass
For medical treatments, all leave application form MUST be submitted together with the supporting documents within 3 working days of the student’s return.
All examination dates, time and venue are set by the School. Changes to the date, time and venue to accommodate individual’s requests will not be entertained, unless otherwise approved by the School and/or University on a case-by-case basis.
Candidates are allowed to enter the examination hall 15 minutes before the examination is due to commence. Candidates must be seated at their assigned desks at least 10 minutes before the start of examination.
Candidates are not allowed to enter the examination hall 15 minutes after the start of examination. They are also not allowed to leave the examination hall for the first 15 minutes and last 15 minutes of the examination. No candidate may leave the examination hall without the permission of the invigilator, who will arrange for an escort. Any candidate who leaves the examination hall without the permission from the invigilator will not be allowed to return to the examination hall.
All bags and notes are to be placed at the front or back of the examination hall. Candidates are to switch off all their electronic devices (e.g. mobile phones) and place them in their bags. If students are found to possess unauthorised materials during the examination, it will be deemed as a dishonest act and they will be subjected to severe disciplinary action. A fail grade will be awarded and student are required to re-module the entire module, re-module fee applies (refer to Standard Student-PEI Contract Schedule C).
No dictionaries of any kind will be allowed into the examination hall, unless otherwise specified by the School.
All candidates must place their Student Card / NRIC / Passport on the top right-hand corner of the desk for the Invigilator to check when he/she marks the attendance. Students without the required identification will not be allowed to sit for the examination.
Candidates who are caught cheating or attempting to cheat during the examination will not be allowed to continue with the examination. A fail grade will be awarded to the candidate automatically.
Students who are absent from an examination must produce an official document (e.g. medical letter from a general practitioner or letter from employer) within 2 working days from the date of the examination. Students will be allowed to take the supplementary examination as their Deferred Examination. There will not be any Supplementary Examination for students who failed their Deferred Examination.
Students who are absent from an examination and who are unable to produce an official document will be deemed to have sat for and failed the examination.
Students who are unable to sit for a particular examination on the scheduled date are required to submit the relevant document(s) to the School and/or University prior to the examination. Approval for a deferred examination will be granted at the sole discretion of the School and/or University.
Release of Results
Results will be released 3 months from last assessment submission date via University BlackBoard/Moodle.
Students who have already passed a module cannot be re-assessed or re-take that module in order to improve their module results.
Students can make the payment of their tuition or non-tuition fee to Aventis via following methods:
▪ Cash at Aventis or any DBS/POSB Branches
▪ Bank Draft/Cheque made payable to “Aventis School of Management Pte Ltd“
▪ ATM Transfer/Internet/Mobile Bank Transfer
▪ Telegraphic Transfer
Transfer shall be made payable to bank details below:
|Account Name Bank Name Account Number Bank Code Branch Code SWIFT Code|
|Aventis School of Management Pte Ltd DBS Bank (Current Account)|
6 Shenton Way DBS Building Singapore 068809
All payments have to be made out in Singapore dollars.
Students are expected to make timely payment of course fees to the School. Failure to make the fees payment by stipulated deadline will result in suspension of student’s status from register. Students will be barred from sitting for examinations.
Miscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only when necessary or applicable. Such fees are normally collected on an ad-hoc basis by Aventis when the need arises.
Please refer to the Standard Student-PEI Contract Schedule C for all the miscellaneous fees. Fees stated are inclusive of GST and subject to changes without prior notice.
Student Feedback and Grievances
As part of our commitment to provide quality programmes to our students, the School invites students to provide feedback relating to the following areas:
Student will receive an email from student services to complete the online evaluation (google forms) within 3 working days after the last lesson of the module taken. The responses will be ANONYMOUS (no login is required) and kept STRICTLY CONFIDENTIAL. It will only be used by the School to make improvements to our programmes and services.
The School is committed to provide a satisfactory learning experience for the students during their studies with us. In the event that the students have any feedback/concerns/issues, please contact the following:
Student Services Office
Address : 100 Orchard Road #04-100 Concorde Hotel Singapore 238840
Tel : (65) 6822 8596
Fax : (65) 6720 2222
We will investigate and resolve the areas of concern within 21 working days, depending on the complexity of the case. If a student is not satisfied with the outcome of the resolution process, we may refer the matter concerned to the CPE Mediation-Arbitration Scheme. For more details, please visit https://www.ssg.gov.sg/cpe/student-services/dispute-resolution.html
Dispute Resolution Process (2.7.1)