Aventis Student Support Services and Facilities

The Aventis Student Support Services are provided by the Student Service (SS) and consist of student services executives and managers who will support students in the following matters.


A comprehensive Orientation Programme will be conducted to introduce all students to the course and the administrative matters. The Orientation Programme will cover:

  • Aventis – Vision, Mission, Values
  • The Aventis Team
  • Update of the class schedule
  • Details on the Course Handbook
  • Academic regulations and assessment-related issues such as deadlines, academic appeals, assessment criteria, and marking standards are all covered.
  • This type of certification is awarded at the end of the course.
  • The Standard Student Contract (PEI contract)
  • Attendance regulation.
  • Fee Protection Scheme.
  • Policies on Refunds, Withdrawals, and Transfers
  • Aventis Feedback channels and grievance procedures
  • Aventis Student Support Services and Welfare
  • Course Deferment/Extension criteria and procedures related to suspension and expulsion conditions

Online orientation slides are available at Aventis’ official website for students who are unable to attend the orientation.

Student Resources

Wireless Internet Connection

Campus-wide free WiFi Internet access is available to students. Students should approach any Aventis staff member for more information.


Aventis has 3 classrooms located at # 04-100 Concorde Hotel, which can accommodate up to 102 students at a time. 

Classroom NameApproved Seating CapacityFloor Area
B.Baruch 25 37.80 sqm
B.Cohen3350.44 sqm
L.Zicklin 4466.24 sqm

Teacher-Student Ratio

The maximum teacher-student ratio at Aventis is 1:60.

Light Refreshment and Beverages

Light refreshments such as coffee, tea, and assorted biscuits are also provided for students and staff at the Level 4 pantry. Water dispensers are also readily available.

Study Area

The study area is also set up for students to do their work or to complete their assignments and projects.

Lost And Found

Students should contact Student Services with any items found or to locate property lost.

Additional Academic Resources For Students

It is recommended that all students seek membership in one of the major external libraries in Singapore. Most reference texts, but more importantly, extensive journal holdings, are available at the major external libraries where students can do further research and reading.

There will be a fee charged for the external library membership, and students will need to pay this fee themselves, directly to the external library. They may want to contact the below to find out more:

  • National Libraries, please visit website at https://www.nlb.gov.sg
  • National University of Singapore (Hon Sui Sen Memorial Library), Kent Ridge
  • Nanyang Technological University Library, Nanyang Avenue
  • National Institute of Education Library, 1 Nanyang Walk
  • Singapore Polytechnic Library, 500 Dover Road
  • Ngee Ann Polytechnic Library, 535 Clementi Road

Assistance To Disadvantaged Students

A route from the hotel lobby to the main office or vice versa has been drawn up for disadvantaged students who have difficulties climbing up and down the stairs.

Medical Insurance

Aventis has in place an optional medical insurance scheme for our students (except for those students specifically allowed to opt out under the EduTrust certification scheme). This medical insurance scheme is offered by Liberty Insurance Pte Ltd. This medical insurance scheme shall provide a basic annual coverage limit of not less than $20,000 per student in the B1 ward in government and restructured hospitals and up to the overall maximum limit per policy year, with 24 hours of coverage in Singapore and overseas (if the student is involved in school-related activities throughout the course duration).

Part-time students have the option to opt out of the medical insurance if they already have medical insurance.

Industry-Wide Course Fee Insurance Scheme (IWC)

The IWC is administered by CPE under the Enhanced Registration Framework (ERF). The IWC serves to protect the student’s fees in the event that a Private Education Institution (PEI) is unable to continue operations due to insolvency and/or regulatory closure.

The IWC is a group-based insurance policy that provides coverage to students studying in PEI. Aventis adopts the IWC that ensures that the unconsumed course fees paid by our students are insured.

Our appointed IWC provider is Lonpac Insurance BHD. A copy of the master policy can be found here.

Students can access more information on the IWC at CPE’s official website.

Financial Assistance

Installment plans and bank loans are available for Aventis students. Students who wish to take an education or bank loan may seek further advice from our Programme Manager.

Standard PEI-Student Contract

The Standard PEI-Student Contract is a legal-binding contract between Aventis and its students that embodies the following mandatory requirements:

  • Clear definition of the course details
  • Full disclosure of all costs for tuition and non-tuition fees
  • Commitment to the Fee Protection Scheme
  • Clear definition of the refund policy

All students are required to sign the Standard PEI-Student Contract upon enrolment before making any course fee payment.

Sample of the Standard PEI-Student contract can be found here.

For more information of the Private Education Act, please log on to https://www.ssg.gov.sg/

Data Protection Scheme (DPS)

Aventis Graduate School is committed to maintaining the confidentiality of the student’s personal information and undertakes not to divulge any of the student’s personal information to any third party (unless required by law or other statutory regulations) without the prior written consent of the student. Under the Private Education Act 2009 and the Private Education Regulation 2009, Aventis may provide the information to third parties such as other academic institutions to verify qualifications; and our fee protection and medical insurance providers for administrative or legislative purposes.

Parking Facilities

For students who drive, parking is available at the Concorde Hotel itself. However, do note that charges still apply.

MON-SAT Before 6pm$2.14 for 1st hour, $1.39 for next subsequent 30min from 7am to 6pm
MON-SAT After 6pm $3.75/entry from 6pm to 7am the following day
SUN/PUBLIC HOLIDAYS$3.75/entry from 7am to 7am the following day

Contact To Student Service Team

Students can contact our student service colleagues for any inquiries or support regarding administrative processes or student services.

  • Contact us at studentsuccess@ags.edu.sg
  • Meet our colleagues face to-face during business operating hours.
  • Drop us an online message.

Additional Academic Support

Appointment of Lecturers

Generally, lecturers at Aventis Singapore will hold at least a Masters in their area of teaching expertise from a regionally or internationally accredited institution or foreign equivalent.

Additional Academic Support via Email

Students are encouraged to communicate with the respective module lecturers about academic matters via email.

Academic Referencing Workshop

Aventis will conduct an Academic Referencing Workshop for all its new students. Whilst this academic referencing workshop is complimentary and optional, students are strongly encouraged to attend this referencing workshop, which will be beneficial for the preparation of their academic assessment.

Collaboration With Parent/Legal Guardian

Aventis collaborates closely with parents/legal guardians for students under 17 years of age. Regular updates of the student’s attendance rate and academic progress will be communicated to these parents/legal guardians.

Pre-Course Counselling

Enquiries may be received via the following modes: emails, telephone calls, walk-ins, previews, events, and referrals. All enquiries must be handled with integrity, professionalism, patience and discretion. Program Managers are required to adhere to a strict Code of Conduct.

The pre-course counseling provides the program manager with the opportunity to find out more about the prospects’ interests, aspirations, hopes, and objectives. As such, Program Manager should utilize the opportunity to conduct a fact finding session and to provide the prospects with the information required for them to make an informed decision.

Pastoral Counselling

The student counsellor in Aventis is a trained counsellor who provides professional counselling that includes assessment, intervention, and psychoeducation. Besides the provision of the aforementioned, the counsellor is also involved in the administrative and research functions. The counsellor is able to provide counselling in the following areas:

  • Couple Family Children
  • Youth Grief/Stress/Depression Trauma
  • Anger management

Club & Annual Alumni Networking

Aventis offers support in linking up local alumni with their university alumni in terms of outreach and activities such as reunions for local chapters and alumni networking sessions, etc.

There should be an activity organized for the students annually. Activities include social and recreational networking sessions; professional development seminars; and career coaching sessions. Details of each activity will be released to students via email. Aventis also aims to establish an active student club with a greater variety of activities in the future for the students to enhance their student life activities.

Professional Development Courses

Here at Aventis, a dedicated graduate school for professionals, we firmly believe that the success of our students stems from our relentless quest to improve your educational experience with us and our philosophy of serving as a platform where talent meets opportunities.

Therefore, students who are keen to take up a Professional Development Course with Aventis Learning Group will be given a subsidised rate. The key focus is on promoting the development of interpersonal communication, critical thinking skills, and creative problem solving skills.

Career Coaching Opportunities

Aventis offers services aimed at enhancing employability and career skills for graduates and soon-to-graduate students. Career guidance through one-to-one counselling and group coaching are services available to graduating students by appointment only.


Aventis holds a local graduation ceremony for graduates who successfully completed their degree/master courses with respective university partners. Students who are eligible to attend the graduation ceremony will receive an email invitation from the Student Services Team with all the details.

Regular Review Of Student Support Services

Aventis shall regularly evaluate and review the student support services, counselling and advice services for continual improvement to ensure high standards of service annually as part of the annual management review.

For International Students on Student Pass Only*

For international students, Aventis plans to provide a more comprehensive level of service to support the students when they arrive in Singapore. The following student support services are in addition to the ones provided to part-time students above.

Application of Student Pass

All international students must apply for a study pass. For new student pass applicants, Aventis will help you apply for a student pass through E-form 16 (ICA Form 16). New applications are to be submitted at least 2 months and not more than 6 months from the course commencement date.

Average Processing Time for Student Pass

The general processing time for a new application is about 4 weeks upon the receipt of a duly completed application by ICA. Some applications may, however, take a longer time to process. Applicants are advised to enter Singapore to complete the formalities for the issuance of a Student’s Pass only after their applications have been approved. They will be issued with Student’s Passes within one month from the course commencement date.

In Principal Approval (IPA) Letter

Upon successful approval of the Student Pass Application, an IPA letter will be issued by the Immigration Checkpoint Authority (ICA). Before traveling to Singapore, print out the IPA letter and bring a passport with at least 6 months validity.

Pre-arrival Checklists

It is important to know the immigration requirements to plan for smooth travel before you come to Singapore. You must have a passport with at least 6 months’ validity to travel abroad.

Support Upon Arrival in Singapore

Besides participating in the orientation programme listed above, international students will be brief on the following matters.

Briefing of Singapore’s Law and Regulation

Relevant Singapore laws, especially those relating to ICA and the Ministry of Manpower (MOM), include immigration requirements, laws on driving, drug and alcohol abuse, employment, smoking, traffic and littering, etc.

  • Advice on personal and medical insurance
  • Public transport
  • Advice on accommodation and the cost of living
  • Do’s and Don’ts in Singapore
  • Setting up a bank account or banking services
  • General healthcare services in Singapore
Download Brochure

Unlock Your Success | Download Brochure Below 

Get more details about Programme Structure, Curriculum, Career Opportunities, Fees and more. We are confident that you will receive valuable insights from this year’s guide. 
Thank you for your consent. We will contact you with the relevant information. 

Apply Now

Priority is given to those who apply early.

Refer a Friend & Get Rewarded

Enjoy up to $1,000 Cash Reward when you refer a friend into our course.

Open chat
Chat with us if you have any questions about our program.