Student Policy

Aventis Refund Policy

Refunds for Withdrawal Due to Non-Delivery of Course

Aventis shall notify the Student in writing within three (3) working days upon knowledge of any of the following (each a “Refund Event”):

  1. It cannot commence the provision of the Course on the Course Commencement Date;
  2. It cannot complete the provision of the Course by the Course Completion Date;
  3. The Course will be terminated before the Course Completion Date;
  4. The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
  5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

Where any of the Refund Events in Clause 3.1(a) to (c) of the Student Contract has occurred:

  1. Aventis shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing, within ten (10) working days of informing the Contracting Party of the Refund Event.
  2. If the Contracting Party accepts such alternative study arrangements, Aventis shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.
  3. If Aventis does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2(a) of the Student Contract, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to Aventis.

Where any of the Refund Events in Clauses 3.1(d) to (e) of the Student Contract has occurred, Aventis shall forthwith terminate this Contract by way of a written notice to the Contracting Party.

If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) of the Student Contract, Aventis shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) of the Student Contract, the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) of the Student Contract, Aventis shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) of the Student Contract, Aventis shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

Refund for Withdrawal During the Cooling-Off Period

Aventis will provide the Student with a cooling-off period of ten (10) calendar days after the date that the Contract has been signed by both parties.

The Student will be refunded all course fees and miscellaneous fees paid within seven (7) working days of the receipt of the written notice of withdrawal within the cooling-off period, regardless of whether the Student has started the course or not.

Refund for Withdrawal Outside the Cooling-Off Period

If student withdraws from the course for any reason other than those stated in Clause 3.1 to 3.8 of the Student Contract, Aventis will refund the student an amount based on the table in Schedule D of the PEI-Student Contract within 7 working days upon dated acknowledgment from Aventis Staff (subject to the Refund Terms & Conditions and Procedures).

No Refund for Expulsion and Disciplinary Matters

Aventis reserves the right to discipline or expel any student who breaks Aventis’s rules, or who, in the opinion of the management, is guilty of misconduct prejudicial to the interests of the institute and its students. Should any student be expelled from the course by the management and/or academic director for the following reasons, no refund will be provided.

  • Cheating and plagiarism
  • Academic or personal misconduct
  • Inappropriate behaviour such as drug offences, vandalism, mischief and/or theft, etc

Non-Refundable Fees

Non-Refundable FeesRemarks
Course Application Fee (where applicable)Non-refundable except for circumstances (a) to (e) listed under ‘Refund for Withdrawal with Cause’
Miscellaneous Fee (where applicable)Non-refundable except for circumstances (a) to (e) listed under ‘Refund for Withdrawal with Cause’
Student Pass Application Fee
(where applicable)

Refund Table

% of [the amount of the fees paid under Schedule B of the Student Contract]If student’s written notice of withdrawal is received
[70%]More than [60] working days before the Course Commencement Date
[50%]On or before, but not more than [60] working days before the Course Commencement Date
[30%]On or before, but not more than [14] working days before the Course Commencement Date
[10%]On or before, but not more than [7] working days before the Course Commencement Date
[0%]On or after the Course Commencement Date

Pre-Refund Phase (New students prior to course commencement date)

  1. Prospective students intend to withdraw and submit the Withdrawal and Refund Request Form.
  2. Upon receiving the Withdrawal and Refund Request Form, Programme Manager/ Executive will ensure that all applicable sections are duly completed, and conduct an interview with the student to understand the issues. Non-completed form will not be processed by Aventis.
  3. For students under 18 years of age, student have to seek parental/guardian approval prior to process the request.
  4. Upon confirmation of student’s intention to withdraw, Programme Manager/ Executive will do the computation of the refund amount according to the refund table, the date when the contract is signed and the date when Student submitted the Withdrawal and Refund Request Form.
  5. Programme Manager/ Executive will communicate to students either via email or phone call on the computation of the refund amount before proceeding with the request by the next working day.
  6. The refund will be made to the student via Bank Transfer/ GIRO within seven (7) working days (if any) from the date when Aventis acknowledge received of the Withdrawal and Refund Request Form.

Pre-Refund Phase (Current/Existing Students)

  1. Current students who had started their course, intend to withdraw and submit the Withdrawal and Refund Request Form.
  2. Upon receiving the Withdrawal and Refund Request Form, Student Service Executive will ensure that all applicable sections are duly completed, and conduct an interview with the student to understand the issues. Student Service Executive may advise student to defer if it is due to work commitment issue.
  3. Student Service Executive is responsible to notify the student that no refund will be made according to the School refund policy as student had started their course. Non-completed form will not be processed by Aventis.
  4. For students under 18 years of age, student have to seek parental/guardian approval prior to process the request.
  5. Upon confirmation of student’s intention to withdraw, Student Service Executive will process the request by the next working day.

Aventis Program Transfer Policy and Procedure for Proprietary Programmes

  1. All requests for transfer to another program offered by Aventis must be accompanied by a duly completed Program Transfer Form with an application fee of S$100.00 (Subject to prevailing GST). Student is required to go through an interview with the Program Manager or Student Services Executive and details would need to be documented in the Program Transfer Form.
  2. Approval for transfer will be granted on a case-by-case basis subject to the student meeting the admissions requirements of the new program and approval from the Registrar/University Partner.
  3. For students under 18 years of age, Aventis will seek parental/guardian written consent prior to processing the request for transfer. Evidence of consent can either be signing off on the Program Transfer Form or any emails / letters that will need to be attached to the Program Transfer Form.
  4. For students who are under Company’s sponsorship, company representative will indicate approval for transfer in the designated section of Program Transfer Form.
  5. For international students transferring to another program within Aventis, the Student’s Pass application for the new program will be submitted to the Immigration and Checkpoints Authority (ICA) within 7 working days for approval. A processing fee is payable to ICA for the transfer of Student’s Pass to the new program. The transfer will only take effect after ICA approves the transfer of the Student’s pass.
  6. The processing time for Aventis to process your request for transfer will not be more than 4 weeks, subject to the approval from ICA and parent/guardian, where applicable
  7. Once the request for transfer is approved by Head of Student Service, the existing Student Contract shall be terminated and replaced with a new Student Contract. Subject to Aventis’s Refund Policy, any remaining fees from the existing program will be transferred to the new program and the student will have to top up the difference in fees (if any). The computation of the fee paid would be explained and document down in Program Transfer Form. Student Services Department will notify student in writing of the outcome via Notification of Course Transfer within 4 weeks of the receipt of duly completed Program Transfer Form.
  8. Student Services Department will proceed to terminate student fee protection scheme for the original course enrolled and purchase a new insurance for the new course enrolled.

Aventis Deferment Policy and Procedure for Proprietary Programme

  1. All requests for course deferment must be made in writing and supported with an application fee of S$200 (subject to prevailing GST). Students should send their requests for deferment using the Deferment Request Form and/or University Mitigating Circumstances form from the course to the Student Services Department. All requests must be supported with documentary evidence and submitted at least 14 working days prior to module/ course commencement. Deferment requested after the commencement of the module/course will not be entertained. Student is required to go through an interview with the Program Manager or Student Services Executive and details would need to be documented in the  Deferment Request Form.
  2. For students under 18 years of age, Aventis will seek parental/guardian written consent prior to processing the request for deferment. Evidence of consent can either be signing off on the  Deferment Request Form or any emails / letters that will need to be attached to the Deferment Request Form.
  3. Approval for deferment will be reviewed and granted by the Academic Director and/or University Partner after reviewing each case. The review process will not take more than four (4) weeks.
  4. Students are allowed to defer only once up to the maximum period of one (1) year, failing which he/she will be deemed to have withdrawn from the course and would have to re-apply as a new applicant if he/she wishes to register on the course again. The refund policy will be applicable.
  5. Upon reviewed, Student Services Executive will notify the student of the approval / rejection of the deferment request in writing. Approval for deferment is at the sole discretion of Aventis and/or University Partner. Head of Student Services would need to approve/ acknowledge the request in the Deferment Request Form.
  6. In case of rejection, student may choose to stay in the current course or withdraw from the course if there’s no appeal. If student appeal on the rejection, the case will be escalated to Academic Board/University Partner for review. The review process will not take more than 7 working days. Upon reviewed, Student Services Executive will notify the student of the approval / rejection of the deferment request in writing.
  7. Student Services Executive will inform the Registrar, University partner, relevant government agencies (ICA) and other relevant parties (where applicable) within 7 working days for any change in students’ status.
  8. Student Services Executive will extend the period of insurance coverage of FPS according to the deferment form approved.
  9. Student Services Executive will generate a new Student Contract or Addendum at least 1 week prior to the student return to study.

Attendance Policy

Attendance Requirements

Learning is a collaborative process. Aventis students are admitted in part because of the experiences they bring to the community and what they can add to class discussions. Students are required to attain a minimum of 75% attendance over the entire duration of the course. For all Student Pass (STP) holders, a minimum of 90% attendance is required according to the Immigration Checkpoints Authority (ICA) of Singapore’s rules and regulations.

Students who are found to have signed the attendance on behalf of other students will be subjected to severe disciplinary action by the school and be barred from taking the assessment.

Leave of Absence

Students are required to submit a “Leave Application Form” to the student service should they be unable to attend the lessons. The following is the approved leave of absence by the school:

ReasonsSupporting Documents (in English Language)
Compassionate Leave for Immediate Family MembersDeath Certificate
Medical LeaveMedical Leave
Business Overseas TripCompany Letter and Air Ticket/Boarding Pass

For medical treatments, all leave application forms MUST be submitted together with the supporting documents within 3 working days of the student’s return.

Examination Policy

Examination Date, Time and Venue

All examination dates, times and venues are set by the school. Changes to the date, time, and venue to accommodate individuals’ requests will not be entertained, unless otherwise approved by the school on a case-by-case basis.

Punctuality for Examination

Candidates are allowed to enter the examination hall 15 minutes before the examination is due to commence. Candidates must be seated at their assigned desks at least 10 minutes before the start of the examination.

Candidates are not allowed to enter the examination hall for 15 minutes after the start of the examination. They are also not allowed to leave the examination hall for the first 15 minutes and last 15 minutes of the examination. No candidate may leave the examination hall without the permission of the invigilator, who will arrange for an escort. Any candidate who leaves the examination hall without the permission of the invigilator will not be allowed to return to the examination hall.

Students’ Belongings

 All bags and notes are to be placed at the front or back of the examination hall. Candidates are to switch off all their electronic devices (e.g. mobile phones) and place them in their bags. If students are found to possess unauthorised materials during the examination, it will be deemed as a dishonest act and they will be subjected to severe disciplinary action. A failing grade will be awarded and students are required to re-module the entire module. A re-module fee of $750 (before GST) is applicable.

No dictionaries of any kind will be allowed into the examination hall, unless otherwise specified by the school.

Identification

All candidates must place their student card/NRIC/passport on the top right-hand corner of the desk for the invigilator to check when he/she marks the attendance. Students without the required identification will not be allowed to sit for the examination.

Dishonesty

Candidates who are caught cheating or attempting to cheat during the examination will not be allowed to continue with the examination. A failing grade will be awarded to the candidate automatically.

Absence from Examination

Students who are absent from an examination must produce an official document (e.g. a medical letter from a general practitioner or a letter from their employer) within 2 working days from the date of the examination. Students will be allowed to take the supplementary examination as their deferred examination. There will be no supplemental exams for students who failed their deferred exam.

Students who are absent from an examination and who are unable to produce an official document will be deemed to have sat for and failed the examination.

Application for Deferred Examination

Students who are unable to sit for a particular examination on the scheduled date are required to submit the relevant document (s) to the school prior to the examination. Approval for a deferred examination will be granted at the sole discretion of the school.

Eligibility for Supplementary Examination

Students who fail the assessment with 0 to 49 marks on the first attempt may retake the failed component once for a fee of S$100 (before GST).Students should achieve a minimum of 50 marks in order to achieve a Pass on Resit (P@). Students who fail to pass the re-sit will have to re-module the module with a fee of S$1,675 (before GST). Both re-sit and re-module marks will be capped by 50 marks regardless of the scores attained.

For students who are offered a re-sit, they are required to improve and resubmit their original work as well as add a further 500-word reflective essay to discuss what they have learned from the process as part of their assignment.

Release of Provisional Results

Results will be released 1 month from the last assessment submission date via moodle.

Students who have already passed a module cannot be re-assessed or re-take that module in order to improve their module results.

Release of Final Results

All final results will be released within three (3) months after the completion of the final course examination or assignment, and after the award recommendations have been confirmed and approved by the Academic Board in the quarterly meetings.

Appeal against Results

Students cannot appeal simply because they feel they performed better. A student has the right to appeal against that decision of the Aventis Examination Board on the following grounds:

  1. That his/her performance in the assessment was adversely affected by illness or other factors which he/she was unable, or for valid reasons, unwilling, to divulge before the Aventis Examination Board reached its decision. The student’s request must be supported by medical certificates or other documentary evidence acceptable to the appeal panel, indicating clearly why such evidence was not previously presented to the Aventis Examination Board.
  2. That there has been a material administrative error or that the assessment was not conducted in accordance with the Academic Regulations governing the programme, or that some material irregularity has occurred.

Students who wish to exercise the right of appeal must submit their application in writing within 5 working days from the date of the release of their results to the Student Service Office. The administrative fee for the appeal application will be S$100 (subjected to GST) per unit. Please note that the application to appeal against the results does not entitle the students to view or retain their examination scripts.

The entire appeal process will take about 4 weeks. Students will be notified of the outcome via email.

Student Services Office

Tel                             : (65) 6720 0304

Email                       : studentsuccess@ags.edu.sg

To ensure objectivity in the appeal process, the appeal will be administered by an independent Examination Board. The outcome of the appeal can be one of the following:

  • The original grade awarded will remain, or
  • A better grade will be awarded, or
  • A worse grade will be awarded.

The Examination Board’s decision is final, and no further appeals will be considered.

Payment Policy

Mode of Payment

Students can make the payment of their tuition or non-tuition fee to Aventis via the following methods:

  • Cash at Aventis or any DBS/POSB branch.
  • Bank Draft/Cheque made payable to “Aventis Graduate School Pte Ltd
  • ATM Transfer/Internet/Mobile Bank Transfer
  • Telegraphic Transmission

The transfer shall be made payable to the bank details below.

Account NameAventis Graduate School Pte Ltd
BankDBS Bank (Current Account)
Account Number100-901272-2
Bank Code7171
Branch Code100
SWIFT CodeDBSSSGSG
Branch Address6 Shenton Way DBS Building Singapore 068809

All payments have to be made out in Singapore dollars.

Outstanding Fees

Students are expected to make timely payment of course fees to the school. Failure to make the fee payment by the stipulated deadline will result in the suspension of the student’s status from registering. Students will be barred from sitting for examinations.

Miscellaneous Fees

Miscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only when necessary or applicable. Such fees are normally collected on an ad-hoc basis by Aventis when the need arises.

Please refer to the Standard Student-PEI Contract Schedule C for all the miscellaneous fees. Fees stated are inclusive of GST and subject to changes without prior notice.

Student Feedback and Grievances

Programme Evaluation

As part of our commitment to provide quality programs to our students, the school invites students to provide feedback relating to the following areas:

  • The lecturer’s effectiveness
  • Quality of Programme/Course Materials
  • The Quality of Student Services Support

Students will receive an email from student services to complete the online evaluation (google forms) within 3 working days after the last lesson of the module taken. The responses will be ANONYMOUS (no login is required) and kept STRICTLY CONFIDENTIAL. It will only be used by the school to make improvements to our programmes and services.

Dispute Resolution

The school is committed to providing a satisfactory learning experience for the students during their studies with us. In the event that the students have any feedback, concerns, or issues, please contact the following:

Student Services Office

Address                 : 100 Orchard Road #04-100 Concorde Hotel Singapore 238840

Tel                             : (65) 6720 0304

Email                       : studentsuccess@ags.edu.sg

We will investigate and resolve the areas of concern within 21 working days, depending on the complexity of the case. If a student is not satisfied with the outcome of the resolution process, we may refer the matter concerned to the CPE Mediation-Arbitration Scheme. For more details, please visit https://www.ssg.gov.sg/cpe/student-services/dispute-resolution.html

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