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1.1. Student Services in the Academic and Operations Management Department is responsible for ensuring the provision of a range of diverse student support services in meeting student needs and a good educational experience.
1.2. The range of student support services would also be communicated to both potential students and current students through the various communication channels. This is to ensure that students are aware of up-to-date information regarding the student support services and programmes.
Student Orientation Programme
1.2.1.2 For Current Students
1.3. As part of the School’s efforts to institute programmes that can develop students holistically (and not just academically), value add to their learning experiences as well as to develop and promote students’ education and career guidance and employability skills, the following framework provides an overview of how the School aims to do so:
1.3.2 As part of continual improvement, the School will evaluate and review the quality and effectiveness of the student support services and programmes that are provided through the student satisfaction survey mechanism.
A comprehensive orientation session will be conducted to introduce all students of the course and administrative matter. The orientation session will cover:
• Aventis Graduate School – Vision, Mission, Values
• Attendance regulation.
• Update of the Class Schedule.
• Details of the Course Handbook.
• Academic regulations and Assessment-related matters including deadlines, academic appeals, assessment criteria and marking standards.
• Type of certification awarded at the end of the course.
• Fee Protection Scheme.
• Policies on Refunds, Withdrawals, and Transfers.
• Aventis Graduate School Feedback Channels and Grievance Procedures.
• Aventis Graduate School Student Support Services and Welfare.
• Course Deferment/Extension criteria and procedures related to suspension and expulsion conditions.
Online orientation slides are available at Aventis’ official website for students who are unable to attend the orientation.
Aventis has 3 classrooms located at # 04-100 Concorde Hotel, which can accommodate up to 102 students at a time.
The study area is also set up for students to do their work or to complete their assignments and projects.
Students should contact Student Services with any items found or to locate property lost.
It is recommended that all students seek membership in one of the major external libraries in Singapore. Most reference texts, but more importantly, extensive journal holdings, are available at the major external libraries where students can do further research and reading.
There will be a fee charged for the external library membership, and students will need to pay this fee themselves, directly to the external library. They may want to contact the below to find out more:
A route from the hotel lobby to the main office or vice versa has been drawn up for disadvantaged students who have difficulties climbing up and down the stairs.
Installment plans and bank loans are available for Aventis students. Students who wish to take an education or bank loan may seek further advice from our Programme Manager.
Aventis Graduate School is committed to maintaining the confidentiality of the student’s personal information and undertakes not to divulge any of the student’s personal information to any third party (unless required by law or other statutory regulations) without the prior written consent of the student. Under the Private Education Act 2009 and the Private Education Regulation 2009, Aventis may provide the information to third parties such as other academic institutions to verify qualifications; and our fee protection and medical insurance providers for administrative or legislative purposes.
For students who drive, parking is available at the Concorde Hotel itself. However, do note that charges still apply.
Students can contact our student service colleagues for any inquiries or support regarding administrative processes or student services.
Generally, lecturers of Aventis Graduate School will hold at least a Masters in their area of teaching expertise from a regionally or internationally accredited institution or foreign equivalent. Appointment of lecturers required Aventis Graduate School Academic and Examination Board (AEB)/ University partners approval (where applicable).
Students are encouraged to communicate with the respective module lecturers on academic matters via email. Aventis Graduate School module lecturers aim to respond to students within 5 working days.
Aventis Graduate School will conduct an Academic Referencing Workshop for all its new students of EDP programmes. Whilst this academic referencing workshop is complimentary and optional, students are strongly encouraged to attend this referencing workshop which will be beneficial for the preparation of their academic assessment. The academic referencing workshop is normally arranged on the same day as the orientation day. Academic Referencing materials are also readily available at Aventis Graduate School official website for students’ reference: https://www.aventis.edu.sg/resources/
Students may request for additional academic support and consultation with their lecturers to aid them in their studies. This may be initiated by completing the Academic Support Form that is available on the School’s website and submitting it via email to the Student Services Department at studentsuccess@ags.edu.sg. The Student Services shall arrange for the consultation with the lecturers.
Aventis collaborates closely with parents/legal guardians for students under 17 years of age. Regular updates of the student’s attendance rate and academic progress will be communicated to these parents/legal guardians.
Enquiries may be received via the following modes: emails, telephone calls, walk-ins, previews, events, and referrals. All enquiries must be handled with integrity, professionalism, patience and discretion. Program Managers are required to adhere to a strict Code of Conduct.
The pre-course counseling provides the program manager with the opportunity to find out more about the prospects’ interests, aspirations, hopes, and objectives. As such, Program Manager should utilize the opportunity to conduct a fact finding session and to provide the prospects with the information required for them to make an informed decision.
The student counsellor in Aventis is a trained counsellor who provides professional counselling that includes assessment, intervention, and psychoeducation. Besides the provision of the aforementioned, the counsellor is also involved in the administrative and research functions. The counsellor is able to provide counselling in the following areas:
Aventis offers support in linking up local alumni with their university alumni in terms of outreach and activities such as reunions for local chapters and alumni networking sessions, etc.
There should be an activity organized for the students annually. Activities include social and recreational networking sessions; professional development seminars; and career coaching sessions. Details of each activity will be released to students via email. Aventis also aims to establish an active student club with a greater variety of activities in the future for the students to enhance their student life activities.
Here at Aventis, a dedicated graduate school for professionals, we firmly believe that the success of our students stems from our relentless quest to improve your educational experience with us and our philosophy of serving as a platform where talent meets opportunities.
Therefore, students who are keen to take up a Professional Development Course with Aventis Learning Group will be given a subsidised rate. The key focus is on promoting the development of interpersonal communication, critical thinking skills, and creative problem solving skills.
Aventis offers services aimed at enhancing employability and career skills for graduates and soon-to-graduate students. Career guidance through one-to-one counselling and group coaching are services available to graduating students by appointment only.
Aventis holds a local graduation ceremony for graduates who successfully completed their degree/master courses with respective university partners. Students who are eligible to attend the graduation ceremony will receive an email invitation from the Student Services Team with all the details.
Aventis shall regularly evaluate and review the student support services, counselling and advice services for continual improvement to ensure high standards of service annually as part of the annual management review.
For international students, Aventis plans to provide a more comprehensive level of service to support the students when they arrive in Singapore. The following student support services are in addition to the ones provided to part-time students above.
All international students must apply for a study pass. For new student pass applicants, Aventis will help you apply for a student pass through E-form 16 (ICA Form 16). New applications are to be submitted at least 2 months and not more than 6 months from the course commencement date.
The general processing time for a new application is about 4 weeks upon the receipt of a duly completed application by ICA. Some applications may, however, take a longer time to process. Applicants are advised to enter Singapore to complete the formalities for the issuance of a Student’s Pass only after their applications have been approved. They will be issued with Student’s Passes within one month from the course commencement date.
Upon successful approval of the Student Pass Application, an IPA letter will be issued by the Immigration Checkpoint Authority (ICA). Before traveling to Singapore, print out the IPA letter and bring a passport with at least 6 months validity.
It is important to know the immigration requirements to plan for smooth travel before you come to Singapore. You must have a passport with at least 6 months’ validity to travel abroad.
Besides participating in the orientation programme listed above, international students will be brief on the following matters.
Relevant Singapore laws, especially those relating to ICA and the Ministry of Manpower (MOM), include immigration requirements, laws on driving, drug and alcohol abuse, employment, smoking, traffic and littering, etc.
Contact Information
Priority is given to those who apply early.
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