Student Policy

Aventis Refund Policy

Refunds for Withdrawal Due to Non-Delivery of Course

Course Withdrawal definition as adopted by Aventis: Student discontinues all courses with the PEI.

Aventis shall notify the Student in writing within three (3) working days upon knowledge of any of the following (each a “Refund Event”):

  1. It cannot commence the provision of the Course on the Course Commencement Date;
  2. It cannot complete the provision of the Course by the Course Completion Date;
  3. The Course will be terminated before the Course Completion Date;
  4. The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
  5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

Where any of the Refund Events in Clause 3.1(a) to (c) of the Student Contract has occurred:

  1. Aventis shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing, within ten (10) working days of informing the Contracting Party of the Refund Event.
  2. If the Contracting Party accepts such alternative study arrangements, Aventis shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.
  3. If Aventis does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2(a) of the Student Contract, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to Aventis.

Where any of the Refund Events in Clauses 3.1(d) to (e) of the Student Contract has occurred, Aventis shall forthwith terminate this Contract by way of a written notice to the Contracting Party.

If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) of the Student Contract, Aventis shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) of the Student Contract, the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) of the Student Contract, Aventis shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) of the Student Contract, Aventis shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

Refund for Withdrawal During the Cooling-Off Period

Aventis, nonwithstanding anything herein contained, the student shall be entitled to, without any liability whatsoever to Aventis Graduate School, be able to terminate the contract at any time within the Cooling-Off periods by way of written notice to the school.

Students have a period of ten (10) calendar days after the date that the Contract has been signed by both parties (student and school). The student will be refunded all course fees and miscellaneous fees paid within 7 working days of the receipt of the written notice of withdrawal within the cooling-off period, regardless of whether the student started the course or not.

Refund for Withdrawal Outside the Cooling-Off Period

Should the student withdraw from the course for any reasons stated other than Clauses 3.1 to 3.8 in the Student Standard PEI Contract, Aventis Graduate School may terminate the contract at any time before the course completion date by providing a written notice to the School. Upon receipt of such a notice, Aventis shall within 7 working days, refund the Student such amount (if applicable and any) as determined in Schedule D of the Student Standard PEI Contract.

As a guide of reference, this is Schedule D (Refund Table) of the Student Standard PEI Contract:

% of [the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C]If the Contracting Party’s written notice of withdrawal is received:
[50%]more than [45] working days before the Course Commencement Date
[25%]on or before, but not more than [45] working days before the Course Commencement Date
[0%]after, but not more than [0] working days after the Course Commencement Date
[0%]more than [0] working days after the Course Commencement Date

No Refund for Expulsion and Disciplinary Matters

Aventis reserves the right to discipline or expel any student who breaks Aventis’s rules, or who, in the opinion of the management, is guilty of misconduct prejudicial to the interests of the institute and its students. Should any student be expelled from the course by the management and/or academic director for the following reasons, no refund will be provided.

  • Cheating and plagiarism
  • Academic or personal misconduct
  • Inappropriate behaviour such as drug offences, vandalism, mischief and/or theft, etc
Note: For students who are expelled during the cooling off period, the school will still refund the student on all course fees and miscellaneous fees paid within 7 working days.

Non-Refundable Fees

All Application Fee and Miscellaneous Fees once paid, are non-refundable.

 

Pre-Refund Phase (New students prior to course commencement date)

  1. Prospective students intend to withdraw and submit the Withdrawal and Refund Request Form.
  2. Upon receiving the Withdrawal and Refund Request Form, Programme Manager/ Executive will ensure that all applicable sections are duly completed, and conduct an interview with the student to understand the issues. Non-completed form will not be processed by Aventis.
  3. For students under 18 years of age, student have to seek parental/guardian approval prior to process the request.
  4. Upon confirmation of student’s intention to withdraw, Programme Manager/ Executive will do the computation of the refund amount according to the refund table, the date when the contract is signed and the date when Student submitted the Withdrawal and Refund Request Form.
  5. Programme Manager/ Executive will communicate to students either via email or phone call on the computation of the refund amount before proceeding with the request by the next working day.
  6. The refund will be made to the student via Bank Transfer/ GIRO within seven (7) working days (if any) from the date when Aventis acknowledge received of the Withdrawal and Refund Request Form.

Pre-Refund Phase (Current/Existing Students)

  1. Current students who had started their course, intend to withdraw and submit the Withdrawal and Refund Request Form.
  2. Upon receiving the Withdrawal and Refund Request Form, Student Service Executive will ensure that all applicable sections are duly completed, and conduct an interview with the student to understand the issues. Student Service Executive may advise student to defer if it is due to work commitment issue.
  3. Student Service Executive is responsible to notify the student that no refund will be made according to the School refund policy as student had started their course. Non-completed form will not be processed by Aventis.
  4. For students under 18 years of age, student have to seek parental/guardian approval prior to process the request.
  5. Upon confirmation of student’s intention to withdraw, Student Service Executive will process the request by the next working day.

Late Payment Policy

An email reminder will be sent within one week to the next payment deadline. The students will then proceed to make payments to the school according to the schedule in the Student Standard PEI Contract.

If students have not made the payment one day after the deadline, the Student Services Department will send an email reminder to allow for 7 days grace period as stated in the Student Standard PEI Contract. If 7 days after the deadline and the student has not made the payment a $300 late fee payment per installment will be imposed.

Aventis Program Transfer Policy and Procedure for Proprietary Programmes

Program Transfer definition as adopted by Aventis: Student changes the course or period of study (from full-time to part-time or vice versa) but remains as a student of Aventis.

  1. All requests for transfer to another program offered by Aventis must be accompanied by a duly completed Program Transfer Form with an application fee of S$100.00 (Subject to prevailing GST). Student is required to go through an interview with the Program Manager or Student Services Executive and details would need to be documented in the Program Transfer Form.
  2. Approval for transfer will be granted on a case-by-case basis subject to the student meeting the admissions requirements of the new program and approval from the Registrar/University Partner.
  3. For students under 18 years of age, Aventis will seek parental/guardian written consent prior to processing the request for transfer. Evidence of consent can either be signing off on the Program Transfer Form or any emails / letters that will need to be attached to the Program Transfer Form.
  4. For students who are under Company’s sponsorship, company representative will indicate approval for transfer in the designated section of Program Transfer Form.
  5. For international students transferring to another program within Aventis, the Student’s Pass application for the new program will be submitted to the Immigration and Checkpoints Authority (ICA) within 7 working days for approval. A processing fee is payable to ICA for the transfer of Student’s Pass to the new program. The transfer will only take effect after ICA approves the transfer of the Student’s pass.
  6. The processing time for Aventis to process your request for transfer will not be more than 4 weeks, subject to the approval from ICA and parent/guardian, where applicable
  7. Once the request for transfer is approved by Head of Student Service, the existing Student Contract shall be terminated and replaced with a new Student Contract. Subject to Aventis’s Refund Policy, any remaining fees from the existing program will be transferred to the new program and the student will have to top up the difference in fees (if any). The computation of the fee paid would be explained and document down in Program Transfer Form. Student Services Department will notify student in writing of the outcome via Notification of Course Transfer within 4 weeks of the receipt of duly completed Program Transfer Form.
  8. Student Services Department will proceed to terminate student fee protection scheme for the original course enrolled and purchase a new insurance for the new course enrolled.

Aventis Deferment Policy and Procedure for Proprietary Programme

Deferment definition as adopted by Aventis: Student delays or postpones the course (or modules).

  1. All requests for course deferment must be made in writing and supported with an application fee of S$200 (subject to prevailing GST). Students should send their requests for deferment using the Deferment Request Form and/or University Mitigating Circumstances form from the course to the Student Services Department. All requests must be supported with documentary evidence and submitted at least 14 working days prior to module/ course commencement. Deferment requested after the commencement of the module/course will not be entertained. Student is required to go through an interview with the Program Manager or Student Services Executive and details would need to be documented in the  Deferment Request Form.
  2. For students under 18 years of age, Aventis will seek parental/guardian written consent prior to processing the request for deferment. Evidence of consent can either be signing off on the  Deferment Request Form or any emails / letters that will need to be attached to the Deferment Request Form.
  3. Approval for deferment will be reviewed and granted by the Academic Director and/or University Partner after reviewing each case. The review process will not take more than four (4) weeks.
  4. Students are allowed to defer only once up to the maximum period of one (1) year, failing which he/she will be deemed to have withdrawn from the course and would have to re-apply as a new applicant if he/she wishes to register on the course again. The refund policy will be applicable.
  5. Upon reviewed, Student Services Executive will notify the student of the approval / rejection of the deferment request in writing. Approval for deferment is at the sole discretion of Aventis and/or University Partner. Head of Student Services would need to approve/ acknowledge the request in the Deferment Request Form.
  6. In case of rejection, student may choose to stay in the current course or withdraw from the course if there’s no appeal. If student appeal on the rejection, the case will be escalated to Academic Board/University Partner for review. The review process will not take more than 7 working days. Upon reviewed, Student Services Executive will notify the student of the approval / rejection of the deferment request in writing.
  7. Student Services Executive will inform the Registrar, University partner, relevant government agencies (ICA) and other relevant parties (where applicable) within 7 working days for any change in students’ status.
  8. Student Services Executive will extend the period of insurance coverage of FPS according to the deferment form approved.
  9. Student Services Executive will generate a new Student Contract or Addendum at least 1 week prior to the student return to study.
  10. Students are expected to make payments for the instalments as per the deadline stated on the student contract unless communicated otherwise. A late payment fee of $300 will be levied on each late instalment payment.

Withdrawal Policy

Withdrawal definition as adopted by Aventis: Student discontinues all courses with the PEI.

Withdrawal Requirements

  1. Students who intend to withdraw from their programme will be required to complete and submit the Aventis Withdrawal and Refund Request Form and/or University Withdrawal Form. This will be required to be sent to the Student Service/Student Recruitment Department for a check-in and interview to confirm the details, unless deemed not applicable by Aventis.
  2. Request for withdrawal and any refund payment will only be processed after all applicable sections are duly completed in the forms stated above.
  3. For students who are aged 18 years and below, Aventis Graduate School will seek parental/guardian written consent prior to processing the request for withdrawal. Evidence of consent can be done via signing off on the Withdrawal and Refund Request Form or any emails/letters which will need to be attached to the Withdrawal and Refund Request Form.
  4. Upon completion of the interview and if the student’s decision to withdraw remains unchanged, Aventis Graduate School will process the request by the next working day and refund will be done within 7 working days (if applicable and eligible).
  5. The student services department will acknowledge the withdrawal request in the Withdrawal and Refund Request Form and upon acknowledgement, will notify the student in writing of the outcome via Notification of Course Withdrawal within 4 weeks of the receipt of duly completed Withdrawal and Refund Request Form.
  6. The refund amount, according to the Refund Policy applicable to the course (in the student’s PEI contract), will be determined from the date the School receives and acknowledges the relevant Withdrawal and Refund Request Form. Students Services Department will then explain and document down in the Withdrawal and Refund Request Form on how the refund amount is being computed.
  7. Please note that the following payments are non-refundable and non-transferable:
    1. Course Application Fee
    2. Student Pass Application Fee (where applicable)
    3. Miscellaneous Fees (where applicable) – these are fees that refer to any non-compulsory and non-standard fees which students will pay only when necessary or applicable, such as re-sit fees, late payment fees, deferment processing fee etc.
  1. There will be NO refund of course fees and miscellaneous fees for students who have to terminate their studies due to disciplinary actions meted for failing to abide by the regulations and guidelines of Aventis Graduate School and/or Singapore Authorities which may include Poor Academic, Poor Attendance, Cheating and Plagiarism.
  2. For international students who withdraw, student will be thoroughly briefed and clearly explained of the need to surrender the Student Pass to Aventis Graduate School for cancellation with ICA.
  3. Course withdrawal may or may not results in refund of course fees paid (this is subject to the terms and conditions and also eligibility via Student PEI Contract details).
  4. Student Services Department will inform the Registrar, University Partner (if applicable), relevant government agencies (ICA) and other relevant parties (where applicable) within 7 working days for any change in students’ status.
  5. Of which, the Student Services Department will then proceed to terminate the student fee protection scheme.
  6. For students enrolling in another course in another PEI, the student services department will issue past attendance records to students upon request.

Attendance Policy

Attendance Requirements

The school requires all students to be regular and punctual for their lessons. The minimum attendance requirements and leave application policy guidelines are as follows:

  • Full-Time Students (International and Local) – minimum mandatory 90% per month.
  • Part-Time Students – recommended 75% per month.
  • Immigration and Checkpoints Authority of Singapore (ICA) will be notified by the school whenever an International Students on Student Pass has a monthly attendance of less than 90%.
  • Student Pass Holders who miss 7 consecutive days of class will be liable to have their student pass be cancelled with effect from the 8th day and the Letter of Cancellation will be sent to student’s place of residence in Singapore as registered with the School.

For Proprietary In-House Courses, total attendance is defined and computed for the entire course instead of individual modules for External University Partner’s Courses. This is due to short duration nature of the modules taught.

Full-Time and Part-Time Students who failed to attend consecutive five or more lessons (for the entire course for in-house courses, per individual module for External University Partner’s course) without valid reasons without notifying the school will be served a Notice of Intended Withdrawal via email.

The student will be required to respond to the notice and attend a counselling session to remain enrolled. If Aventis does not hear from the student within 14 days of the date of letter, he or she will be automatically withdrawn from the programme.

Leave of Absence

Any student leave should be supported by Medical Certificates or justifications that need to be approved by the School. These should be submitted via the ‘Leave Application Form’ to the Student Services within three (3) working days from the date of absence with supporting documents to prove their absence from class.

Aventis Graduate School will approve the leave application for the following reasons, other grounds for absence will be treated on a case-by-case basis:

ReasonsSupporting Documents (in English Language)
Compassionate Leave for Immediate Family MembersDeath Certificate
Medical LeaveMedical Certificate
Business Overseas TripCompany Letter and Air Ticket/Boarding Pass
National Service Call-UpSAF 100
Completion of ICA Formalities (for Student Pass applicants)IPA Letter and Appointment Date
Medical Check-Up (for Student Pass applicants)Dated Medical Report

Lateness for Class and Absence from Class for Full-Time Students (International and Local)

Class attendance is to be taken once at the start of each class. Students that enter the class within 15 minutes from the start of class will be considered late, while students that enter the class after 15 minutes from the start of class will be marked as absent.

There will be no replacement of classes for students who missed their lessons.

Attendance for physical classes (classroom-based learning), synchronous e-learning and asynchronous e-learning modes are monitored via the School’s Attendance System.

Interventions and disciplinary measures are implemented in adherence to the table below:

S/NScenarioActions to be taken
11 Absenteeism1st Warning Email
22 Consecutive Absenteeism2nd Warning Email & Student Counselling Session
33 Consecutive Absenteeism3rd Warning Email & Student Counselling Session
4Students who failed to meet minimum attendance requirement (Local & International 90%)Letter of Penalty barring from Examinations

Absence from Class for Part-Time Students

As attendance is recommended at 75% for part-time students, the following intervention measures shall be implemented in the event of student absenteeism:

S/NScenarioActions to be taken
12 Consecutive Absenteeism1st Warning Email
23 Consecutive Absenteeism2nd Warning Email
34 Consecutive AbsenteeismStudent Counselling Session

Examination Policy

Examination Date, Time and Venue

All examination dates, times and venues are set by the school. Changes to the date, time, and venue to accommodate individuals’ requests will not be entertained, unless otherwise approved by the school on a case-by-case basis.

Punctuality for Examination

Candidates are allowed to enter the examination hall 15 minutes before the examination is due to commence. Candidates must be seated at their assigned desks at least 10 minutes before the start of the examination.

Candidates are not allowed to enter the examination hall for 15 minutes after the start of the examination. They are also not allowed to leave the examination hall for the first 15 minutes and last 15 minutes of the examination. No candidate may leave the examination hall without the permission of the invigilator, who will arrange for an escort. Any candidate who leaves the examination hall without the permission of the invigilator will not be allowed to return to the examination hall.

Students’ Belongings

 All bags and notes are to be placed at the front or back of the examination hall. Candidates are to switch off all their electronic devices (e.g. mobile phones) and place them in their bags. If students are found to possess unauthorised materials during the examination, it will be deemed as a dishonest act and they will be subjected to severe disciplinary action. A failing grade will be awarded and students are required to re-module the entire module. A re-module fee is applicable.

No dictionaries of any kind will be allowed into the examination hall, unless otherwise specified by the school.

Identification

All candidates must place their student card/NRIC/passport on the top right-hand corner of the desk for the invigilator to check when he/she marks the attendance. Students without the required identification will not be allowed to sit for the examination.

Dishonesty

Candidates who are caught cheating or attempting to cheat during the examination will not be allowed to continue with the examination. A failing grade will be awarded to the candidate automatically.

Absence from Examination

Students who are absent from an examination must produce an official document (e.g. a medical letter from a general practitioner or a letter from their employer) within 2 working days from the date of the examination. Students will be allowed to take the supplementary examination as their deferred examination. There will be no supplemental exams for students who failed their deferred exam.

Students who are absent from an examination and who are unable to produce an official document will be deemed to have sat for and failed the examination.

Application for Deferred Examination

Students who are unable to sit for a particular examination on the scheduled date are required to submit the relevant document (s) to the school prior to the examination. Approval for a deferred examination will be granted at the sole discretion of the school.

Eligibility for Supplementary Examination

Students who fail the assessment with 0 to 49 marks on the first attempt may retake the failed component once for a fee of S$100 (before GST).Students should achieve a minimum of 50 marks in order to achieve a Pass on Resit (P@). Students who fail to pass the re-sit will have to re-module the module with a fee of S$1,675 (before GST). Both re-sit and re-module marks will be capped by 50 marks regardless of the scores attained.

For students who are offered a re-sit, they are required to improve and resubmit their original work as well as add a further 500-word reflective essay to discuss what they have learned from the process as part of their assignment.

Release of Final Results

All final results will be released within three (3) months after the completion of the final course examination or assignment, and after the award recommendations have been confirmed and approved by the Academic Board in the quarterly meetings.

Results Appeal Policy

All appeals are to be submitted in writing, within seven (7) working days from the release of assessment results and the results of the appeals are to be made known to the students within four (4) weeks.

Only one appeal per examination is allowed. 

All appeals will be managed in a fair and impartial manner, without any discriminatory practices.

The results appeal policy of EDP follows closely to the university’s requirements.

For proprietary in-house courses, Students may appeal an academic decision on the following grounds:

  1. Procedural error or irregularity that affected the decision.
  2. Evidence of bias or conflict of interest by the decision-maker.
  3. New evidence that was not available at the time of the original decision and could have affected the outcome.
  4. The decision is unreasonable or disproportionate based on the evidence provided.
  5. A piece of work handed in on time was not marked;
  6. Alleged wrong advice from staff teaching the syllabus area (such as format of assessment, or extension approval)
  7. Student’s grade was not based on the assessment methods specified
  8. Allegation of bias must be supported by specific examples and supporting evidence;
  9. Other circumstances if the Chair of the Appeal Panel accepts as reasonable.

The following are invalid grounds for appeal: 

  1. Disagreement with the assessment methods approved for the syllabus
  2. Disagreement with the standard required to receive particular grades in the syllabus
  3. Study overload that prevented a higher grade;
  4. Personal and medical problems, which should have been dealt with in EEC, re-sit or deferred assessment;
  5. Financial implications of not passing the syllabus
  6. The student received a higher grade in other modules;
  7. Amount of time, work or effort expended for the assessment
  8. General grievances;
  9. Poor teaching (it can be voiced for feedback, but it cannot be used as grounds for appeal)
  10. The need for additional marks to secure a pass grade
  11. Administrative error or miscalculation, which can be resolved through a direct query;
  12. Family commitments;
  13. Requesting a review or re-mark

Results Appeal Procedures

Informal Resolution

  1. Before submitting a formal appeal, students are encouraged to seek an informal resolution by discussing the issue with the relevant faculty member or academic advisor.
  2. If the issue is not resolved informally, the student may proceed with a formal appeal.

Formal Appeal Submission

  1. Students must fill up the Academic Appeal Form, provide detailed reasons for the appeal within seven (7) working days of the results release to the Student Services Department and pay an appeal fee of S$100 (subject to prevailing GST). There must be valid grounds before this appeal may be made. During the process, students must continue per normal course of studies to ensure no disadvantage pending the outcome of the appeal.
  2. The Student Services Department shall escalate the appeal to the Academic and Examination Board to organize a second marker to remark the assessment item; discuss, and deliberate.
  3. The Examination Board is required to make and endorse on all final decisions for appeals.
  4. The outcome of the second marking will be made available to the student within four (4) weeks from the date of appeal for proprietary in-house courses, and not later than eight (8) weeks for EDP.

Acknowledgement and Preliminary Review

  1. The Academic Appeals Committee will acknowledge receipt of the appeal within 5 working days.
  2. The Committee will conduct a preliminary review to determine if the appeal meets the grounds and submission requirements.
  3. If the appeal does not meet the requirements, the student will be informed in writing, with reasons provided.

Appeal Hearing

  1. If the appeal is accepted for further review, the Academic Appeals Committee will schedule a hearing within 20 working days.
  2. The student will be given at least 10 working days’ notice of the hearing date.
  3. The student may present their case in person or in writing and may be accompanied by a support person.
  4. The Committee will consider all relevant evidence and make a decision based on the merits of the case.

Results Appeal Outcome(s)

The following are solutions available to an Academic Appeal request where an appeal against a final result awarded to a student for a module is upheld (may be more than one solution):

  1. Direct that the student be offered supplementary assessment in the module;
  2. Direct that the student be offered a deferred replacement assessment;
  3. Direct an apology to the student
  4. Vary the mark and/or grade of a student in any module or any assessment component of any module;
  5. Other solution as considered appropriate.

The Academic Appeals Committee will issue a written decision within 10 working days of the hearing.

The decision will include the reasons for the outcome and any actions to be taken.

The decision of the Academic Appeals Committee is final, and no further appeals will be considered.

Student Services Office

Tel                             : (65) 6720 0308

Email                       : studentsuccess@aventis.edu.sg

Payment Policy

Mode of Payment

Students can make the payment of their tuition or non-tuition fee to Aventis via the following methods:

  • Cash at Aventis or any DBS/POSB branch.
  • Bank Draft/Cheque made payable to “Aventis Graduate School Pte Ltd“
  • ATM Transfer/Internet/Mobile Bank Transfer
  • Telegraphic Transmission

The transfer shall be made payable to the bank details below.

Account NameAventis Graduate School Pte Ltd
BankDBS Bank (Current Account)
Account Number100-901272-2
Bank Code7171
Branch Code100
SWIFT CodeDBSSSGSG
Address12 Marina Boulevard, DBS Asia Central, Marina Bay Financial Centre Tower 3, Singapore 018982

All payments have to be made out in Singapore dollars.

Outstanding Fees

Students are expected to make timely payment of course fees to the school. Failure to make the fee payment by the stipulated deadline will result in the suspension of the student’s status from registering. Students will be barred from sitting for examinations.

Miscellaneous Fees

Miscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only when necessary or applicable. Such fees are normally collected on an ad-hoc basis by Aventis when the need arises.

Please refer to the Standard Student-PEI Contract Schedule C for all the miscellaneous fees. Fees stated are inclusive of GST and subject to changes without prior notice.

Student Feedback and Grievances

Programme Evaluation

As part of our commitment to provide quality programs to our students, the school invites students to provide feedback relating to the following areas:

  • The lecturer’s effectiveness
  • Quality of Programme/Course Materials
  • The Quality of Student Services Support

Students will receive an email from student services to complete the online evaluation (google forms) within 3 working days after the last lesson of the module taken. The responses will be ANONYMOUS (no login is required) and kept STRICTLY CONFIDENTIAL. It will only be used by the school to make improvements to our programmes and services.

Dispute Resolution

The school is committed to providing a satisfactory learning experience for the students during their studies with us. In the event that the students have any feedback, concerns, or issues, please contact the following:

Student Services Office

Address                 : 100 Orchard Road #04-100 Concorde Hotel Singapore 238840

Tel                             : (65) 6720 0308

Email                       : studentsuccess@aventis.edu.sg

We will investigate and resolve the areas of concern within 21 working days, depending on the complexity of the case. If a student is not satisfied with the outcome of the resolution process, we may refer the matter concerned to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) for mediation.

Singapore Mediation Centre (SMC):

Address: 1 Supreme Ct Ln, Singapore 178879

Phone: 6252 4226

Singapore Institute of Arbitrators (SIArb): https://www.siarb.org.sg/contact-us

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